Start off by “Is this a good time to speak?” followed by a quick introduction about your call purpose.
Since you’re an intrusion, you need to give your prospect every opportunity to get rid of you before explaining them about your call purpose. This would act as a positive and polite thing to do.
So you’ve got an appointment with a business prospect and it got cancelled last minute? Wondering what you need to do next?
If he is a business prospect who is definite to convert, you should politely continue re-booking the meeting appointment and you are all but certain to meet at the end.
Avoid using non-authoritative, overused opening statements. This goes well on the sales call, there is never a “good time”- people will always say that it’s a bad time because they’re busy. By building a better and more effective opening statement, you greatly improve your probability of making a SALE!
Go that extra mile – surprise your customers
1) Do more than they have been expecting
2) Send over some “small gifts” to them
3) Drop-in follow-up emails with “thank you” lines
4) Keep records of everything you know about them
5) Always “own their problem”, follow-up until it’s solved
6) Encourage customer complaints and feedback
7) Confess to and apologize for errors
8) Always provide updates and follow up on customer suggestions
9) Try to make the final moments of the sale memorable
Different skills are required for telemarketing success. Having a positive vocabulary will help you make your communication successful.
Are You A Telemarketing Superstar?
Top Telemarketers are in demand! These are some of the qualities you need to possess to be in “A” game:
1. Excellent communication skills.
2. The power to identify sales leads from the time wasters.
3. A professional and confident attitude.
4. A world class telephone manner.
5. Ability to build rapport over the phone quickly.