Category Archives: Callers

Category for callers blog

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Auto Dialers- What is the difference between Predictive, Preview, Progressive and Power Dialers?

In a contact center, there are various critical functions playing their unique roles to optimize a b

Top 3 Trends in the Off-Shore Call Center World in 2015

The “Gold Rush” of outsourced call centers in the early 2000s, while great for the companies sav
Cold Calling

Ever Wondered What “Cold Calling” Is All About?

Cold calling is about sorting prospects and not only selling them products/services. Always thi

How “Not To Lose” A Prospect In The First 10 Seconds Of Your Cold Calling!

Start off by "Is this a good time to speak?" followed by a quick introduction about your cal
So You’ve Got An Appointment

So You’ve Got An Appointment With A Business Prospect And It Got Cancelled Last Minute?

So you've got an appointment with a business prospect and it got cancelled last minute? Wond

First Impression is The Last Impression!

Avoid using non-authoritative, overused opening statements. This goes well on the sales call
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