Category Archives: Managers

category for managers blog

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Seamless “in app” call center functionality and native telephony integration is now possible with SugarCRM

Oakland, CA, January 31, 2018: Businesses can make and receive calls directly within Sugar, as a
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Auto Dialers- What is the difference between Predictive, Preview, Progressive and Power Dialers?

In a contact center, there are various critical functions playing their unique roles to optimize a b
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Advancing Cloud Technology Minimizes Human Resource and On-Premise Call Center Issues

Adopting new technology for large organizations requires preparation, rounds of discussion among
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Top 3 Trends in the Off-Shore Call Center World in 2015

The “Gold Rush” of outsourced call centers in the early 2000s, while great for the companies sav
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How “Not To Lose” A Prospect In The First 10 Seconds Of Your Cold Calling!

Start off by "Is this a good time to speak?" followed by a quick introduction about your cal
So You’ve Got An Appointment

So You’ve Got An Appointment With A Business Prospect And It Got Cancelled Last Minute?

So you've got an appointment with a business prospect and it got cancelled last minute? Wond
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